The following common problem is encountered when a User attempts to print a Document when the DocuPhase service is not running.
To troubleshoot this error message, follow these steps:
1. Navigate to the Windows Start Menu.
2. Right-click My Computer.
3. Select Manage.
Note: The Computer Management dialog displays.
4. Expand Services and Applications.
5. Select Services.
6. In the right pane, right-click DocuPhase Services
7. Select Start.
8. Log back into DocuPhase and verify that Documents will now print.